Refund policy

Refund & Return Policy

Last updated: September 26, 2026

At Rajavibe - Pakistan, we want you to receive your order in good condition. If you receive a damaged, defective, incorrect, or incomplete product, you may contact us to request a return or replacement.

1. Eligible Returns

You may request a return or replacement if:

- You received a damaged product.

- You received a defective product.

- You received a different product from what you ordered.

- Your order is missing an item.

- The product has another significant issue that makes it unsuitable for its intended use.

Return requests must be submitted within 7 days of receiving the order.

2. How to Request a Return

Please contact us as soon as possible after receiving your order.

Send us:

- Your order number

- Your name and contact number

- A description of the problem

- Clear photos or videos showing the product and the issue

- Photos of the packaging when relevant

We will review the request and let you know whether the return, replacement, or refund is approved.

3. Items That May Not Be Eligible

A return or refund may not be approved when:

- The product was damaged through misuse, negligence, or improper handling after delivery.

- The product has been used or altered in a way that caused the damage.

- The return request is made after the applicable return period.

- The customer changes their mind after receiving the product, unless we specifically agree to accept the return.

- The issue is only a minor difference in color, appearance, packaging, or size that was reasonably described on the product page.

Certain products may have additional return restrictions where applicable.

4. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, we will provide instructions for returning the item.

Customers should not send products back without first contacting us and receiving return instructions.

5. Refunds

If your refund is approved, we will process it after the returned product has been received and reviewed, where a return is required.

For Cash on Delivery orders, we may request the information necessary to process an approved refund.

Refund processing time may vary depending on the payment method and the relevant payment or financial service provider.

6. Replacements

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may offer another suitable resolution.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed or shipped.

8. Refused or Unclaimed Orders

For Cash on Delivery orders, customers should accept confirmed orders that they have placed.

Repeatedly refusing or abandoning orders without a valid reason may result in restrictions on future orders.

9. Contact Us

For return or refund requests, contact us:

Phone: +92 331 1453920

Email: zultec09@gmail.com

Rajavibe - Pakistan